If you have ever tried to rent a car from Hertz and found yourself wondering What is the Hertz customer service number?, you are far from alone. Hertz operates across many countries – but because it is a large global rentalcar company, they provide several phone numbers, depending on what help you need. This topic will explain the purpose of these numbers, when to call them, what to expect from customer service, and some tips to get your issue resolved smoothly.
Main Customer Service Numbers for Hertz
Hertz offers several phone numbers for different services. Which number to call depends on whether you want to make a reservation, need roadside assistance, or have other questions about your rental. Here are some of the most commonly cited customer service numbers in the United States
- 18006544173 – general customer service and support.
- 18006543131 – often listed as a reservations or general inquiry line.
- 18007044473 – for insurance replacement support or specialized rental assistance.
- 18006543001 – for international rentals and related support.
- 18006545060 – for emergency roadside service, if you encounter problems during a rental (for example, a breakdown, flat tire, or lock out).
Depending on your location and type of rental (domestic or international), Hertz may provide different regional numbers as well. If you are outside the U.S., it’s often best to check the official Hertz website for Worldwide Telephone Numbers.
When to Use Each Hertz Number
Making or Changing a Reservation
If you want to book a car, change dates, adjust pickup or return location, or cancel a reservation, the best numbers are usually the general customer service or reservation lines like 18006543131 or 18006544173.
International Rentals or Specialized Support
For rentals outside the U.S. or for specialized assistance – such as longterm rentals, corporate accounts, or special equipment – calling 18006543001 or 18007044473 might be more appropriate.
Emergency Situations Roadside Assistance
If you run into trouble during your rental – maybe a flat tire, a breakdown, or you get locked out – then the roadside assistance line (for example 18006545060 in the U.S.) is the correct number. This is often available 24/7 to help renters in urgent situations.
Other Ways to Contact Hertz Customer Service
Phone is often the quickest way to reach Hertz, but sometimes you may want to reach out via email or online contact form instead. Hertz provides alternatives in case the phone lines are busy or unreachable.
- Email customerrelations@hertz.com – for general feedback, complaints, or inquiries.
- Online support forms via the Hertz official site – useful for lostandfound, retroactive mileage claims, or other non-urgent issues.
What to Prepare Before Calling
Before you reach out to Hertz customer service, it helps to have certain information ready. This way your call will be faster and your issue more likely to be resolved. Consider preparing
- Your rental agreement number or reservation code
- Your full name, and if relevant, the name on the reservation
- Pickup and return dates and times
- Car model or license plate number (if the rental has already begun)
- A clear description of your issue (change of plan, refund request, damaged vehicle, breakdown, etc.)
Having all relevant information handy helps the customer service representative quickly identify your booking and respond more effectively. It also helps avoid confusion if you have to be transferred between departments.
Common Issues and What to Do
Difficulty Reaching a Live Person
Because Hertz handles a large number of calls every day, some customers report experiencing long hold times, repeated automated menus, or even calls that are dropped. On community forums and discussion boards, some users say they had to hang up and try again later.
One suggestion from past renters is to try certain lesspublicized numbers or to call outside peak business hours. Another approach is to follow up using email or the online contact form, especially if your issue is not urgent. If you are calling about roadside assistance, it’s often easier to reach someone because those lines are typically prioritized.
Billing, Refunds, or Damage Disputes
If you are calling about billing disputes, late fees, fuel charges, or damage claims, make sure to ask for a case number or email confirmation of your call. Keep any photos, receipts, or relevant documentation. In some cases, disputes may be resolved faster via email or written contact, as this creates a written record of your complaint or request.
Tips for Getting Help Faster from Hertz
- Call during offpeak hours – early morning or late evening may have shorter wait times.
- Have your rental information ready before calling to speed up verification.
- If one number is busy or seems inactive, try an alternate line – for example, reservation line vs general support line.
- If phone support doesn’t work, use the online contact form or email address for nonurgent issues.
- For emergencies (breakdowns, accidents), use the roadside assistance number immediately for priority help.
The Hertz customer service number depends on what type of help you need – whether it is booking a car, adjusting reservations, getting roadside help, or resolving billing or rental issues. Some of the most commonly used numbers in the United States are 18006544173 for general customer support, 18006543131 for reservations, and 18006545060 for roadside assistance. Additional numbers such as 18007044473 or 18006543001 serve specialized needs such as insurance replacement or international rentals. If phone lines are busy, you can also use email or the company’s online support form. Having your rental details ready, calling at offpeak times, and knowing which number matches your issue can improve your chances of getting help quickly. Knowing the correct Hertz customer service number ensures you get the support you need – whether you are arranging a rental, making changes, or dealing with an emergency on the road.